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FAQ

SHIPPING

What are the shipping times?

How do I track my package?

Why didn't my order come together in one package?

HELP! I can't track my package!

Why is my shipment status not updating?

Help! There's a problem with my shipment!

Will I have to pay customs charges?

Do we ship internationally?

Ordering

Do I need to have an account to order?

What if I forgot my password?

What if I typed in the wrong email address?

Are there any exchange rates?

What payment methods do you accept?

How secure is my online order?

How do I change or cancel my order?

How do I set my shipping address?

Returns

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the return process?

When will I receive my refund?